All purchases made through Hyrise are final.

We do not accept returns, exchanges, cancellations, or refunds for change-of-mind purchases or other non-defective products.

If your product arrives defective, damaged, or incorrect, please contact us as soon as possible at: support@hyrise.shop

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Please include:

• Your order number

• A description of the issue

• Photos or videos showing the problem

Our team will review the request and provide the next steps.

If Hyrise approves a return or refund for a defective, damaged, or incorrect product, the item may need to be returned before a refund or replacement is issued.

If a refund is approved, it will be issued to the original payment method.

Processing times may vary depending on the payment provider or financial institution.

Original shipping charges are non-refundable, and customers are responsible for return shipping unless the product is defective or incorrect.

For return or refund questions:

Email: support@hyrise.shop

Business Address: 3843 Union Rd, STE 15, Cheektowaga, NY 14225